Refund policy

Return & Refund Policy – Styloxis

At Styloxis, every graphic piece is prepared specifically after an order is placed. Since our products are made according to customer orders, we maintain a strict Return & Refund Policy to ensure fairness for both our customers and our brand.

Return Eligibility

Returns or exchanges will only be accepted if the issue was caused by Styloxis. Eligible cases include:

You received the wrong size compared to the size selected during checkout
You received the wrong product
The product contains a printing defect or production issue
The product has fabric damage or manufacturing defects

To qualify for a return or exchange:

The item must be unused and unwashed
Original tags and packaging must be intact
Proof of purchase or order confirmation must be provided
The issue must be reported within 48 hours of receiving the order

Return Request Process

To request a return or exchange, please contact us and provide:

Order number
Details of the issue
Clear photos of the product showing the problem

You may contact us through:

WhatsApp: [Insert WhatsApp Number]
Email: styloxis.com@yahoo.com

You may also contact us using the same number through which you submitted your payment screenshot during the ordering process.

Please do not send any item back without first contacting us and receiving approval. Returns sent without prior approval may not be accepted.

Damages and Incorrect Orders

Please inspect your order immediately upon receiving it. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can review the issue and resolve it accordingly.

Non-Returnable & Non-Refundable Cases

Returns, exchanges, or refunds will not be accepted in the following situations:

You changed your mind after placing the order
You do not like the design, print, color, or overall appearance
You selected the wrong size during purchase
Minor color differences caused by screen or display settings
Sale, promotional, or discounted products
Used, washed, damaged, or altered items after delivery

Refund Policy

Once your return request is received and inspected, we will notify you whether your refund or exchange request has been approved.

If approved, refunds (where applicable) will be processed through the original payment method within approximately 7–10 business days. Processing time may vary depending on banks or payment providers.